SHIPPING & DELIVERY
We currently ship to the following countries:
- Czech Republic
- Finland (excl. Aland Islands)
- France (excl. Guadeloupe, French Guiana, French Polynisia, Martinique, Réunion, Mayotte, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia)
- Germany (excl. Island Helgoland, and area of Busingen)
- Italy (excl. Campione d’Italia, Livigno and Vatican City)
- The Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)
- Portugal (excl. Azores and Madeira)
- San Marino
- Spain (excl. Canary Islands, Ceuta and Melilla)
- United Kingdom (excl. Isle of Man)
Your order will be dispatched within 3 days from the time you placed your order. We operate Monday to Friday and not on public holidays.
When your order is placed we will send you a preliminary confirmation. Once your package is send we will send you an email with final confirmation and instructions on how to track and collect it.
Tax free (Non EU Customers)
All our prices include 25% VAT (Danish tax). Customers outside of the European Union shops tax free at HEATGEAR Shop and will therefore not be charged with any tax. The 25% VAT will be excluded from the total amount when you choose your country in the shopping cart during checkout.
Delivery time by Post Danmark (www.post.dk)
Denmark: 1-2 workdays
Europe: 3-7 workdays
Delivery time by Deutche Post
Germany: 1-3 workdays
Delivery time by UPS (www.ups.com)
All EU countries: 3-5 workdays
Rest of the world: 2-7 workdays
0-1,2 Kg. 1,3-5 Kg. 6-10 Kg. 11-20 Kg. 21-30 Kg.
Denmark: 65 DKK 0 DKK 0 DKK 0 DKK 0 DKK
Germany: 37 DKK 0 DKK 0 DKK 0 DKK 0 DKK
All European contries: 275 DKK 275 DKK 275 DKK 320 DKK 425 DKK
DELIVERY RATES (shipments not including HEATSTICKs or FUELSTICKs)
0-0.5 Kg. 0.55-1.0 Kg.
Denmark: 35 DKK 45 DKK
European contries: 40 DKK 70 DKK
Rest of the world: 60 DKK 80 DKK
Collecting orders within Denmark
Orders within Denmark will be delivered with Post Danmark. Depending on the size of the package you will receive it to your mailbox or you will be asked to pick it up at your local post office.
Collecting orders sent with Post Danmark (delivery outside of Denmark)
Orders within Denmark will be delivered with your national post. Depending on the size of the package you will receive it to your mailbox or you will be asked to pick it up at your local post office.
Collecting orders sent with UPS (delivery outside of Denmark)
International orders will be shipped with UPS. With the help of your tracking number information you can track your package at the UPS website (www.ups.com). The package will be delivered to the address you have stated as your delivery address.. Please note that the goods cannot be left to you without a signature and that the couriers usually operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.
If you wish to send products to more than one address, please place one order for each address. You will be charged for delivering on each order.
RETURNS & EXCHANGES
HEATGEAR is proud of its products. We believe in the quality of our goods and will not be happy until you are. We operate a no-quibble refund guarantee. If you are not happy with the product just return it. For free. During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. HEATGEAR cannot accept returns of products having been used. Parcels that are returned to us remain the customer’s responsibility (and a refund will not be given) until they are received by us. We recommend that you send your returns by recorded post and that you retain proof of postage. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
What to do when returning: Please email us at info@HEATGEAR.dk to let us know that you are returning goods to us.
In the email, please:
- Quote your order number
- State the item that you are returning
- State the reason you are returning the item
- Indicate if you would rather exchange the goods or receive a refund.
- Please note that all refunds will be made to the credit card originally used
- State the preferred delivery address for your exchange
Then, send the goods back to us:
Ensuring that the goods you are returning are packaged securely – we have to receive goods back in original condition
Including any paperwork relating to the order
Ensuring the package is pre-paid, (for your protection we recommend that you use a recorded delivery service)
Send the goods you are returning to:
8210 Aarhus V
Regarding: Returns If you have any questions about returning goods, please email us at info@HEATGEAR.dk